Privacy & Security

Privacy Policy
TOETOE® takes your privacy and security very seriously. We will ensure that any information that we, obtain and use will always be used and transferred in compliance with all applicable data protection regulations.
1. INFORMATION WE COLLECT:
  Contact information, such as name, address, telephone number and email address.
  Customer credit card details are not collected or stored. See more details (security)
2. USING YOUR INFORMATION:
  We use your information mainly to process your orders and to communicate with you.
  
  We may communicate with you regarding your order or for promotional offers and customer services and for marketing purposes if you have previously consented to such use.
3. WHO WE SHARE IT WITH:
  We don’t sell, rent or share customer data with anybody for marketing purposes. We share customer names and addresses with postal services or carriers to deliver orders.
4. OPTING IN & OUT
  You may opt in and out at any time by following the relevant steps below;
  1. Opt-out of your subscription from offers and newsletters.
  2. Log in to My Account, and click on Subscriptions to manage your preferences.
  3. In marketing e-mails, you can use an unsubscribe link to opt out.
  4. You can also contact us by e-mail or phone to request to opt-out.
  5. Request to export your data. Log in to My account, click on Export Data and request Account Data.
  6. Request to delete your account. Log in to My account, click on Delete Account and request to Delete Account.
5. CUSTOMER COMPLAINTS
  If you have any questions, concerns or comments about this privacy notice or our use of your personal information please contact us:
  
  Data Protection Officer
  TOETOE Limited
  UNIT 2 Horseshoe Close
  London
  NW2 7JJ
  United Kingdom
  cs@toesocks.co.uk
  
  You can also complain to ICO (Information Commissioner’s Office) by calling the number 0303 123 1113 or visiting their website www.ico.org.uk
Security
All credit card details are entered on the highly secure server of our payment gateway partners PayPal Inc and Stripe Inc. Card numbers are encrypted from the moment they leave your computer until they're received by the gateway. All customers using our secure payment facility are protected by 256-bit encryption as required by the Payment Card Industry (PCI) standard.

Our SSL certificate can be viewed by clicking on the SSL certificate icon on the footer of the website. This certificate helps to prove we were who we said we were, so customers accessing our site could have confidence that we provide a secure payment service.

Please take the utmost care whenever you visit our or any other e-commerce site and, in particular, make sure that nobody is able to obtain your password or any other sensitive information on your card. Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.

For your added security online we would also recommend that you regularly have your computer checked for spyware, malware and viruses.
1. Account Holders and Guests
  You will need your email address and password to log in to your account.
  
  We recommend you register with us to enjoy the benefits below.
  1. Faster checkout when you are logged in.
  2. Receive exclusive offers only available for our registered customers.
  3. Keep your past order history and repeat.
    You are welcome to complete your order as a guest without creating an account. You can do this simply by not ticking the “Create Account” box. We will keep your details only for necessary communication to send you the order and dispatch confirmation.
2. Opting In / Out
  You may opt-in and out at any time, click here to read more
  
  You may Call us
  In the UK: 08456 61 61 62
  International: +44 (0) 208 830 9955