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Delivery Options and Charges
Delivery Time
ANY ORDERS placed after 13:45-00 hrs (GMT) Monday to Friday will be processed the following working day and, subject to your credit/debit card authorisation and stock availability, we will ship your order to the UK and worldwide addresses using the delivery service of your choice.
In case there is a delay in the delivery, Royal Mail stipulate that we have to wait for 10 days in UK and 20 days Outside UK before the delivery can be confirmed as lost.
UK Delivery Charges
For orders above £35 (after discount applied) in value delivery is FREE. For orders less than £35 in value, delivery cost will be calculated automatically according to the weight of the products.
The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com
The services below are available only for England, Scotland and Northern Ireland and not available for orders from the outside UK.
Royal Mail Tracked 24* : (1-2 days, traceable)
Royal Mail Tracked 48*: (2-3 days, traceable)
Royal Mail Special Delivery*: (Next Working Day) (Guaranteed by 1:00 PM - Requires Signature and Traceable)
* Estimated delivery time starts after dispatch confirmation.
International Delivery Charges
For orders with any value delivery cost will be calculated automatically during checkout according to the weight of the products selected. This service is not available for orders from England, Scotland and Northern Ireland. The customers will receive a dispatch notification with reference number and date of dispatch for the package which can be traced at www.royalmail.com
After the package has left UK, customers should continue tracing their package at their national postal service website. The postal services in the destination country usually leave a notification in case they cannot deliver the package. If the package is not claimed from the postal service, they may return it back to us. Resending the package will be subject to the payment of the postage cost. We highly recommend you trace your package as soon as you have received your dispatch notification from us.
International Tracked: (5–15 working days) (Requires Signature and Traceable for certain countries)
Customers can be asked to pay customs fee and VAT depending on destination country.
Delivery to EU countries: Important Notice For EU Customers
There may be a delay and tax charges at your customs. If you are happy with it, please continue for payment.
Alternatively, you can place your order on TOETOE Socks shop on Etsy which charges VAT and confirms if any other taxes necessary on checkout hence avoid any delays on orders up to €150.
For orders under €150 (approximately £135)
- You will be asked to pay vat by your local authorities
For orders above €150 (approximately £135)
- You will be asked to pay customs fee by your local authorities
- And you will also need to pay vat